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Frequently Asked Questions

We Are Here to
Answer Your Questions

We are dedicated to simplifying your electricity purchasing process. We offer you all the information you need to choose the best options for your energy plan. We also include the most frequently asked questions from our users. If you can’t find the answer you need, we are here to help.

Residential FAQs
Q:
Is there a fee for your services?
A:

Yes, there is a fee, but it’s not paid directly to The Electric Cowgirl, LLC. It’s seamlessly integrated into your electric contract price as a part of your energy strategy and will always be transparently disclosed because doing business the right way is at the heart of what we do. It’s The Electric Cowgirl Way.

Q:
Why should I use The Electric Cowgirl instead of shopping on my own?
A:

The Electric Cowgirl has access to exclusive rates, expert market insights, and can save you time by filtering options to match your specific needs.

Q:
What does The Electric Cowgirl do?
A:

As an energy broker, The Electric Cowgirl helps homeowners compare electricity plans, find the best rates, and simplify the process of choosing an electricity provider. TEC has an exclusive partnership with a top Texas REP that offers transparency, competitive rates, and stellar customer service.

Texas-Specific Energy Questions
Q:
What happens if I don’t choose an electricity provider?
A:

If you don’t select a plan in a deregulated area, you may be placed on a default plan with potentially higher rates. Let us help you avoid this and find the right plan.

Q:
How do I know if my area is deregulated?
A:

Most major cities in Texas, such as Dallas, Houston, and San Antonio, are in deregulated areas. Contact us, and we’ll confirm your area’s status for you.

Q:
How does the deregulated energy market in Texas affect me?
A:

In deregulated areas, you can choose your electricity provider and plan, rather than being assigned one. This means you can shop for competitive rates and contract terms

Cost and Plans
Q:
How often can I switch electricity providers?
A:

In Texas, you can switch providers at the end of your contract or mid-contract (if it makes financial sense). We can track your contract’s expiration date to ensure a smooth transition.

Q:
Can I switch electricity providers if I already have a contract?
A:

Yes, but you may face an early termination fee (ETF) from your current provider. We’ll review your contract and help you weigh the pros and cons of switching.

Q:
What types of plans are available for residential customers?
A:

You can choose from fixed-rate plans (steady pricing), variable-rate plans (fluctuate with the market), and renewable energy plans. We’ll help you decide which works best for you.

Q:
How can you help lower my electricity bill?
A:

We analyze your energy usage and recommend plans with the lowest rates, best terms, and incentives for your household. Our goal is to save you money every month.

Renewable Energy Options
Q:
Are green energy plans more expensive?
A:

Not always. Green energy rates have become competitive with traditional energy rates. We’ll help you compare costs and benefits.

Q:
Can I choose a green energy plan?
A:

Yes, many providers in Texas offer 100% renewable energy plans sourced from wind, solar, or both. We can help you find affordable green options.

Renewable Energy Options
Q:
Are green energy plans more expensive?
A:

Not always. Green energy rates have become competitive with traditional energy rates. We’ll help you compare costs and benefits.

Q:
Can I choose a green energy plan?
A:

Yes, many providers in Texas offer 100% renewable energy plans sourced from wind, solar, or both. We can help you find affordable green options.

Switching Providers
Q:
What information do I need to switch providers?
A:

You’ll need your current electricity bill (to see usage and account details) and the service address. We’ll take care of the rest.

Q:
Will I lose power during the switch?
A:

No, there’s no disruption in service when switching providers. The change is seamless and managed through your existing utility company.

Q:
How do I switch electricity providers?
A:

Switching is easy! Share your energy usage details, and we’ll find and secure the best plan for you. Your new provider will handle the transfer without service interruptions

Billing and Service
Q:
Can you help with billing disputes?
A:

Yes, we’re here to assist if you encounter billing errors or unexpected charges from your provider.

Q:
Who do I contact if there’s a power outage?
A:

Power outages are managed by your local utility company, not your electricity provider. Contact your utility directly to report outages

Q:
Will I get a new electricity bill if I switch providers?
A:

Yes, your new provider will send you a monthly bill for the electricity you use. The utility company will still manage delivery and infrastructure.

Support and Advice
Q:
How do I know when it’s time to renew my electricity plan?
A:

We’ll track your contract’s end date and contact you in advance to explore renewal or switching options to keep your rates low.

Q:
Do you monitor market rates after I sign up?
A:

Yes, we keep an eye on the market and notify you of better options as your contract approaches renewal.